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46) Can you set my equipment up ? |
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We are primarily hardware supply only. In areas local to our office we can however sometimes provide this service | ||
Outwith our local area we would use a third party to provide an on-site service for you. | ||
Let us know what your requirements are and we will see how we can help. | ||
47) Can I take your equipment overseas ? |
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Yes you can. | ||
Please bear in mind however that it is your responsibility to ensure the security of our equipment. Furthermore you will require to ensure that all customs formalities are properly adhered too and import/export documentation is completed. | ||
Also some "high end" equipment may be subject to export licensing depending on your destination. | ||
If the equipment is confiscated or held up at customs for any reason bear in mind that your rental costs will continue to accumulate until it is retuned to us or replacement cost is paid. | ||
48) How long will it take to scan my documents ? |
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We offer a number of different scanners with varying speeds and performance. | ||
In our experience the limiting factor in scanning work is not the machine itself but the time taken to prepare material for scanning and archive it after the operation. This can easily be several times the time taken to actually scan something. | ||
As a result it is impossible for us to provide an estimate of how long it will take you to complete a task but suffice to say from our experience it normally takes longer than you have estimated! | ||
49) Will I get a receipt / VAT invoice ? |
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Yes all customers are issued with a VAT invoice. | ||
This is normally issued at the end of the rental period or monthly. On long term rentals you will receive a monthly invoice show charges for that month. This will normally be issued in the 1st or 2nd week after month end. | ||
50) Do I need to remove my software/data prior to equipment return ? |
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No this is not necessary as all computers/laptops are securely (Multi pass) wiped and reloaded with a new image prior to be sent out again. | ||
Of course if you have any particularly sensitive information you are welcome to remove it and/or if you feel the need to wipe the hard disc prior to return you are welcome to do this. | ||
51) When is your office open? |
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Our office hours are 9.00am to 5.30pm, Monday to Thursday and 9.00am to 5.00pm on a Friday. | ||
We are not a shop so we are not open on a Saturday or Sunday and do not have late opening hours | ||
We do operate 24 hour engineering support but this is for technical problems for existing customers only, not for quotes, stock enquiries or general chit chat ! | ||
52) Can I collect/return equipment to/from your office ? |
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Yes we always welcome visitors and you can certainly come round past our offices/warehouse in Aberdeen. | ||
Please do however advise us first and bear in mind we are not a commercial shop so you will be entering a working environment where equipment and forklifts are moving around. (We suggest you do not bring your children & pets!) | ||
53) Do you sell ex-rental equipment ? |
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Yes we occasionally do and primarily dispose of this via E-Bay. | ||
We do not have a specific list of equipment for disposal and no timescale for undertaking this so we suggest you just keep an eye on E-Bay. | ||
54) Can I buy a new PC from you ? | ||
Yes we do build computers for our clients. However unless you are looking for a specialised custom built machine designed for a industrial/marine environment we suggest you would be better visiting PC World or one of the many on-line retailers. | ||
The systems we build are very specialised and are not your standard office/home product. | ||
55) Will you repair my PC ? |
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No, there are plenty computer shops and individuals providing this service. We do not work on any equipment other than our own. | ||
56) How much toner/ink will I use ? |
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Toner & Ink use depends on coverage on your paper. Thus a CAD line drawing will use far less ink than a full colour poster. | ||
We can offer the guideline coverage given by the printer/plotter manufacturers however this is based on an average 5% coverage. | ||
57) I have finished with the equipment, your service was fantastic and I will definatly use you again ! |
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We always welcome compliments and these will be passed on to the engineers and admin staff who are not on the "front line" | ||
If we were that good do not hesitate to pass our name around and we look forward to assisting you in the future. | ||
Many thanks for your business! | ||
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