Got a Question? - Check out some of the answers below Over the years we have learnt that there are a number of typical questions our customers ask us. To make things easier for you and to save time we have listed below some of the typical questions and answers that crop up on a regular basis. Whether related to payments, deliveries, equipment specifications etc we hope the information below will help. Get a quote Who can rent from Rent IT ? What IT equipment can I rent ? What if I don't see what I require ? I need better specifications/alternatives I need additional software I don't know what I need What type of companies do you rent to ? Why should I rent ? What information do you need to provide a quote ? Why do you need all this information ? Understanding the quote What information is in the quote ? What periods can I rent for ? Do I pay for all days in a week ? Why can I not rent for one day ? Why is short term rental expensive compared to long ? What are the delivery options ? Can I get insurance cover ? What are the "terms and conditions" ? Placing an order How do I place an order ? How do I pay for my order ? When do I pay for my order ? I need a specific timed delivery/collection I need delivery/collection to my exhibition stand I need delivery/collection to my hotel My delivery & collection address are different I need equipment transported between venues What if you cannot supply the items I need ? What if my requirements change ? I need to cancel my order When will my equipment arrive ? I've ordered a big item ! During the rental What if goods arrive damaged/ late etc? I missed the delivery driver. I waited all day and no delivery came, what now? I've got the equipment but it doesn't do what I want It's broken what now? What do the repairs cost? It's totally broken/stolen! Equipment has failed/late delivery and it's cost me money! I need to extend the rental I have extended the rental, will the cost go down? I wish to return the equipment early How do I arrange collection? I missed the collection driver. What if I lose something or don't return it? Everything else! Can you set my equipment up? Can I take your equipment overseas? How long will it take to scan my documents? Will I get a receipt/VAT invoice? Do I need to remove my data/software before returning equipment? When is your office open? Can I collect from your office? Do you sell ex-rental equipment? Can I buy a new PC from you? Will you repair my PC? How much toner will I use? My rental went well and your service was fantastic, what now? Of course there are always new questions so if the answer below don't help or you need more details do not hesitate to contact us. About / PC / Apple / Laptop / Monitor / Network /  Printer / Storage / UPS / Support / Useful links / Delivery / Terms / Projector / News / Newsletters / Contact / Enquiry / Home